Terms and Conditions
Last Updated: September 10, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by 5 Star Growth Systems ("Company," "we," "us," or "our"), including our website, forms, booking tools, and any marketing, lead generation, automation, AI-driven, or web design services we provide (collectively, the "Services"). By accessing our website or engaging our Services, you ("you," "your," "Client") agree to be bound by these Terms. If you do not agree, do not use the Services.
Eligibility
You must be at least 18 years old and have the authority to bind the business you represent to use our Services. By using the Services, you represent and warrant that you meet these requirements.
Description of Services
5 Star Growth Systems provides growth and automation systems for home service businesses, which may include customer relationship management setup, AI-driven call answering and lead response tools, automated follow-up and scheduling systems, reputation and review management, paid advertising management, website design and development, and related consulting services (the "Services"). The specific scope of Services provided to a Client will be set out in a separate order, proposal, invoice, or service agreement between the Client and the Company, which forms part of these Terms.
No Guarantee of Results
Any figures, comparisons, examples, or illustrations referencing potential revenue, cost savings, leads, jobs, or return on investment presented on our website, in marketing materials, or during consultations are illustrative examples only and are not a guarantee, projection, or promise of any particular result. Actual outcomes depend on numerous factors outside our control, including your business, market conditions, your team's follow-through, and how the tools and systems provided are used. We make no guarantee of any specific number of leads, calls, bookings, reviews, or revenue as a result of using our Services.
Fees, Billing, and Payment
Fees for Services will be set out in the applicable order, proposal, invoice, or service agreement. Unless otherwise stated, fees are quoted and payable in Canadian dollars. Recurring or subscription-based Services will be billed on the schedule disclosed to you at the time of purchase and will renew automatically unless cancelled in accordance with Section 5. You are responsible for providing accurate and current billing information. Late or failed payments may result in suspension of Services. All fees are non-refundable except as expressly stated in a separate service agreement or as required by applicable law.
Term, Cancellation, and Termination
Unless otherwise specified in a separate service agreement, Services are provided on a month-to-month basis and either party may cancel with written notice as specified in that agreement. We reserve the right to suspend or terminate your access to the Services, with or without notice, if you breach these Terms, fail to pay applicable fees, or use the Services in a manner that we reasonably believe is unlawful, fraudulent, or harmful to the Company or others. Upon termination, your right to use the Services will immediately cease, and any outstanding fees remain due.
Client Responsibilities
You are responsible for the accuracy of information you provide to us, for maintaining the confidentiality of any account credentials associated with tools we set up on your behalf, and for your business's compliance with laws applicable to your own communications, advertising, and customer interactions, including consumer protection, advertising standards, and any industry-specific regulations that apply to your trade. Our Services are tools to support your business; we are not responsible for the quality of your workmanship, your compliance with licensing or trade regulations, or your interactions with your own customers.
Acceptable Use
You agree not to use the Services to transmit unlawful, defamatory, fraudulent, or harassing content, to send unsolicited communications in violation of applicable anti-spam laws, to infringe the intellectual property or privacy rights of others, to interfere with or disrupt the integrity or performance of the Services, or to attempt to gain unauthorized access to any systems or data related to the Services.
SMS and Electronic Communications
Where our Services include text messaging or automated calling functionality on your behalf, you are responsible for obtaining and maintaining all consents required by applicable law (including CASL and, where applicable, U.S. telemarketing and messaging laws) from your own customers and leads before we send communications to them on your behalf. You agree to indemnify us for any claims arising from your failure to obtain proper consent from your customers or leads.
Third-Party Platforms and Services
Our Services rely on and integrate with third-party platforms, including customer relationship management and marketing automation software, advertising platforms, payment processors, and communication carriers. We are not responsible for outages, changes, errors, or discontinuation of any third-party platform, and your access to certain features may be affected by circumstances outside our control. Your use of any third-party platform is also subject to that platform's own terms and privacy policy.
Intellectual Property
All content on our website and in our marketing and training materials, including text, graphics, logos, designs, software configurations, and templates, is the property of 5 Star Growth Systems or its licensors and is protected by applicable intellectual property laws. Except as expressly agreed in a separate service agreement, you receive a limited, non-exclusive, non-transferable license to use deliverables provided to you (such as a website or automation build) for your own business purposes. You may not copy, resell, sublicense, or reverse-engineer our systems, templates, or proprietary processes without our prior written consent.
Confidentiality
Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with the Services, and to use such information solely for the purpose of performing under these Terms, except as required by law.
Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL 5 STAR GROWTH SYSTEMS, ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Indemnification
You agree to indemnify, defend, and hold harmless 5 Star Growth Systems and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Services, your violation of these Terms, your violation of any applicable law, or your infringement of any third-party rights.
Force Majeure
Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or utility failures, or failures of third-party platforms or service providers.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts located in Nova Scotia, Canada, and you consent to the personal jurisdiction of such courts.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Entire Agreement
These Terms, together with any applicable service agreement, order, proposal, or invoice, constitute the entire agreement between you and 5 Star Growth Systems regarding the Services and supersede any prior agreements or understandings, whether written or oral.
Changes to These Terms
We may update these Terms from time to time. The updated version will be indicated by a revised "Last Updated" date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.